Privacy Policy
At batam-hotels.com, we prioritize your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data, while also confirming our compliance with applicable legal frameworks. Your trust is important to us, and we aim to be transparent regarding our practices.
Data We Collect
- Information You Provide
- Information you provide directly, such as your name, email address, phone number, and billing address when you create an account, make a purchase, or sign up for our newsletter.
- Transaction/Financial Information
- Details related to your purchases, including products or services ordered, payment method, and transaction history (full credit card numbers are processed securely by third-party payment processors).
- Communications
- Information you provide when you contact our customer support team or provide feedback.
- Automatically Collected Data (Usage Data)
- Automatically collected data about your use of our website, such as IP address, browser type, device information, and data collected via cookies (detailed in our Cookie Policy).
How We Use Your Information
- To provide and maintain our services, including processing your orders and managing your user account.
- To provide customer support and respond to your inquiries in a timely manner.
- To personalize your experience on our website with tailored recommendations and content.
- For research and development to improve our services and platform.
- For marketing and promotional communications, subject to your consent.
Information Sharing (Disclosure)
- Service Providers: We may share your information with service providers who assist us in operating our website, conducting our business, or servicing you, such as payment processors, hosting providers, analytics services, and IT support.
- Business Partners: We may share your information with trusted business partners for co-branded services or joint promotions, subject to your consent.
- Legal Reasons: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities to protect our legal rights or safety.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws, such as accounting or tax regulations.
Your Data Rights
- The right to access your personal data.
- The right to request correction of your personal data if it is inaccurate or incomplete.
- The right to request erasure of your personal data (Right to be Forgotten).
- The right to object to processing of your personal data.
- The right to withdraw consent at any time where we are relying on consent to process your personal data.
Security Measures
We implement a variety of technical and organizational security measures to maintain the safety of your personal information. These measures include encryption, access controls, and secure servers to protect your data from unauthorized access, alteration, disclosure, or destruction.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the 'Effective Date' at the top of this page.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please reach out to us via the contact form on our support page.